Customer Testimonials

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DealerRater May 27, 2022

I've purchased many cars in my short time on Earth and none have been as pleasant as my recent experience here. We stopped by on a Saturday afternoon and were greeted by Gaston. He helped us with a test drive, offered some insight about the make/model and the specific vehicle we drove, and invited us to keep the conversation going over the next few days...no pressure. He replied quickly every time I called or texted and never texted/called to pressure me. After a few days of shopping around I returned to see him and he helped ...

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DealerRater May 16, 2019

It has been a few years since I have stepped foot in a car dealership as I prefer to do my business online. Last Friday I spent the morning with Bryan Stewart and had a blast! He was fun, energetic and excited about helping me and my family find the perfect vehicle, even if it wasn't located at his dealership in Lexington! We were able to test drive a vehicle over the weekend and decided it was a perfect fit. Not only did we settle on a great deal, they were able to beat three of our military credit ...

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DealerRater Dec 24, 2017

My wife and I were looking for a specific previously owned Nissan Sentra "SV", Titanium in color and predetermined budget. I did my homework on line and knew what a reasonable price would be for the vehicle that we had in mind. So off we went into Lexington visiting a few dealerships that had something close to our desires. We visited Dick Smith and saw a 2014 silver Sentra that we decided to look at. We were then pleasantly greeted by Frederic Langford and we shared with him our desire and also budget. He was very personable and non-pressured, ...

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DealerRater Jun 22, 2017

I have traded with Dick Smith since I moved to Lexington in a 1999. Bought 9 cars and took to family members. I keep coming back because of the great service and quality people who work there.

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DealerRater Jun 15, 2017

Everyone was very friendly (of course, I was a potential buyer). Perry Hunter was great and tried to meet all my requests, however, when I went to see the finance mgr. the payments were $100 over what I'd asked for. Maybe that could not be helped since I have not bought a car in 12 yrs. Can't comment on the service aspect as I'm a new buyer. Hope that goes well also. Will let you know, if not. Loving my new Nissan Maxima.

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DealerRater May 16, 2017

Headed to Virginia on Monday. Friday, at dealership for thumping in drive and reverse. Nissan tightened the CV Joint bolt. No charge, was $99. Wow!

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DealerRater May 8, 2017

in a world where everyone is trying to sell you something. Who has SERVICE,,these people do,, I have never had a buying experience so beautifully executed,,,every person from point of contact to out the were top notch and could not have done any better,, they were all gracious and efficient people,, they are a credit to the car buying Industrie,,,Joel Thompson and his team are the best,, AND I got a deal that was unsurpassed,,, thank you so much,,Gary Hunsaker

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DealerRater Oct 14, 2015

I purchased a 2010 Dodge Nitro 8 months ago and had constant problems with the vehicle. After 8 months of issues I went back to dealership to get out of vehicle. Mind you this is not something that any dealer would have to do but they were very helpful in getting me into a reliable vehicle. 2015 Nissan Altima. Everyone there was very helpful and I would recomment this dealership to anyone looking for a new or used vehicle. Thank you Dick Smith Nissan

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