Customer Testimonials
My purchase transaction for my Honda pilot elite went smoothly. Jordan was very friendly polite and patient. He negotiated with Rob in finance to get me a great deal. Rob was very friendly and knowledgeable with in the financial aspect of the business.keith the first salesman I spoke with a day before was just as friendly and polite. I came in regarding my grandson’s car and the mechanics were very friendly, polite and helpful. I left thinking if I know someone in the market for a vehicle, I will highly recommend the Nissan dealership in Lexington on 378 because ... Read More DealerRater - May 12, 2026
Always a pleasure to work and interact with. Keep you updated and informed at every step
I have been dealing with Dick Smith for 10 years great dealership will be back
I enjoy the experience with all the personnel; very understanding gentlemen. They even deliver my new car.
Great place to purchase a vehicle and get the required service when needed. Staff is very friendly and knowledgeable. Plus it is close to home!
The service department accommodated my request for service very quickly. Seth, including others, were courteous and helpful. I did not feel pressured into getting additional work done to my vehicle.
Great service. Very friendly and thorough. Everyone is always so helpful. The wait time wasn't too bad.
Keith Stokes was an excellent salesperson. He was very knowledgeable and straightforward. He made the process very easy. The dealership was very fair in their pricing.
The dealership was great…Jaclyn Musser was very helpful through the whole process. They had my vehicle back in a timely manner.
They were very professional.The service was great in service area.the ladies kept me updated,they also cleaned car very well
Good and fast nice Service they wash my car really nice. I appreciated that. i’ve been going there for years really love the place and the people and the service
Nissan service department representative was very courteous and professional. Answered all my questions and showed me how to use features for my car.
Everyone at this location is nice specially Lucas my service advisor who was very nice and friendly and helpful
Always had great service from this dealer for past 14 years. That’s why I keep coming back!
I was traveling from NC to SC when I started having car issues. I googled the nearest Nissan dealership. It brought me to Dick Smith Nissan in Lexington. My service person was Seth. They were in the middle of closing. He said they would get to my car on Monday. I received a rental car from them. He kept his promise and then some. My car was fixed on Monday. I picked it up on Tuesday, and I didn’t have to pay because they said it warranty. I could not praise God enough for them. Thank you for taking ... Read More DealerRater - Apr 16, 2026
My service was excellent. My vehicle was assessed quickly. My problem was found and handled in a timely manner and my service provider was very knowledgeable and did all she could to assist me. She also answered many questions I had as well. Overall 100/10.
It was a pretty painless process and went quicker than I expected. My salesman was very nice and helpful! I got a new Nissan Rogue and am so excited about it! It’s a great looking vehicle! I’ve never had a Nissan before so I still have a lot to learn about it but I’m getting better each day!
This was the fourth time I visited the dealership for the same issue with the stereo system not working properly. Jaclyn was very helpful and persistent throughout the process. She continued advocating on my behalf and didn’t give up until the problem was resolved. This time, they replaced the entire stereo system. Hopefully, the issue is truly fixed now.
Great customer service. Service was fixed in a timely manner. They were knowledgeable about my problem!
Jaclyn did an excellent job keeping me informed throughout the entire process while my vehicle was being serviced. She remained persistent and dedicated, working closely with the service team to find a solution for my stereo system.
I recently purchased a Nissan Murano here and had an excellent experience overall. I was very happy with the non pressure sales and the overall experience.
Team members not friendly, not knowledgeable,, it felt like they didn’t want you to ask questions
I was very pleased with the service. Everyone was knowledgeable and friendly! I will definitely be back!
The service advisor and overall experience were amazing! I’d happily come back for my next repair or maintenance.
The service was timely, professional, and respectful of the needs of this very senior citizen.
Seth was diligent and committed to helping me get the service that I needed. Seth provided excellent customer service! Thanks! Leah Fitts
Service was above and beyond my expectations Staff was very attentive regarding my requests. Very pleased!
Great experience very friendly and courteous. Treated me like I was so important to me. I am 71 years old and explained the price and wanted to know if I had any concerns. Treated me like family. I will continue to go back to Lexington store for my needs
staff was professional and knowledgeable. they took our vehicles back to the service area.with know wait on our part.
I came for an oil change the day before I was leaving for an out of town trip. The morning we were supposed to leave, there was a giant oil spot under my car in my garage! Good thing I noticed it. They were not open so I had to go somewhere else. Fortunately it was just a loose oil plug and we were low 1/4 quart. Thank goodness for jiffy lube being open on Sunday and fixing it for free. If I didn’t have a service contract, I’d not return..
Wonderful experience from beginning to end. Go in and ask for Jordon, he will take care of you.
Great job but wait time was too long And they need to make it quicker just for an oil change and tire rotation
Very satisfied with the overall maintenance conducted on my vehicle. I needed tires to be balanced and rotated and all work listed in the work order was completed thoroughly and to my satisfaction. Any additional questions I had regarding any work warranty were also answered. Great job overall!
Way overpriced Charged 40$ for using credit card Nothing was found bad Oil change Tune up Filters
Great customer service and vehicle care Seth did great keeping me informed on the service
They don’t give you any information, they take advantage of customers that don’t have knowledge of mechanic .they made me paid 4 hours of services and they don’t give me any proof of their work . They are really rude and unprofessional.
I did my research and decided what car I wanted and where to get it. Everyone was polite and helpful. The only downside it moved along slower than expected. Otherwise I am a firm believer that all efforts have room for improvement.
The work was prompt, professional, and courteous with respect for this 86 year old senior citizen.
Poor communication. Did not show me what I asked for. Ran my credit without permission. Would not recommend at all.
I have been unhappy with the service I have received on several visits! The guys in the service department not doing proper inspections! One visit they did not tighten my oil plug and I took a trip from SC to NC leaking oil the whole way! I took it to Nissan in NC and they fixed it and then told me that they never put my dust guard back under my vehicle on top of that! Another visit with out telling me they supposedly checked my air bag in my steering wheel because of a recall, my vehicle was not ... Read More DealerRater - Feb 5, 2026
As usual I have received Great customer service from friendly staff and received reliable service
Great communication and timely updates. Great service team and always a pleasure to take my cars here.
Felt like they weren’t up front with pricing and I signed for an oil change only at $115. After getting my car and receipt I see they added things. When they asked about filters I said engine only and he said they have to do both at same time so I said then only the oil change. When they were done I saw my car sitting there completed and I was unaware they send emails to notify you that your car is ready. So I waited 15 minutes or more before I was told my car was ready. I felt like ... Read More DealerRater - Jan 22, 2026
This dealer does not care about the customer. Was quoted one price then sent to cashier and quote was doubled. Waited almost two hours to get four lug nuts put on. Do not go to the service department because you are not valued as a customer. They only want to make as much money as possible off of you. I would not recommend anyone go to this dealership. This is not the first time this dealership has ripped me off. I only went back because they were the only place I could get the Nissan part from.
We bought a dealer demo: 2023 Titan Platinum Reserve. At the time the sales clerk informed maintenance that a problem with the front parking assist censor was out and the part would need to be ordered, at the last service I was informed that the sales person no longer worked there , and that part would have to come from the factory, and was not ordered. At the same time the maintenance personnel stated that all my tire wear was down and needed to schedule a appointment, when I asked if all the tires needed to be replaced they said yes, at ... Read More DealerRater - Jan 21, 2026
The sales staff was very helpful. Wolf answered all our questions and was cordial and professional.
Easy to work with and great customer service! Staff is very helpful and friendly to everyone.
Very helpful and professional employee… Did good work on my vehicle.worked on the Price
We never have a problem with this dealership. They always take great care of us. And they never try and sell us anything that we don’t need.
Easy check in process, all employees were courteous, work was completed on time and as promised
Service Team was excellent. I was in and out with no issues. Kept me up to date.
I was kept informed of the service by my advisor, feedback was good and prompt. Thank you!
I love Dick Smith Nissan of Lexington! The BEST CUSTOMER SERVICE that I've ever had at any car Dealership in my life! Everyone is very polite and friendly. They actually take time to explain what they are doing. They come and check on you when you wait. I've been coming to this location because they care about you and your car!!
I have always had great service at this location. When I'm there, I feel like family!! They are great!!
Great customer service Your team does a fantastic job I would recommend you to anyone
Jacqueline was very professional and stayed in contact with us for the entire process. Excellent service.
Excellent service and great communication and I was in and out in a very timely manner.
I have been dealing with this dealership for many years now, if they continue to serve me as they have in the past they will continue to see me in the future
Jackie was great to work with and a pleasure to be around. She was very knowledgeable and kept me informed throughout the service.
Very satisfied with jestins help. Very considerate of my time and problem of my car
very professional and very pleasant to work with. Nice neat facility with great people. Prompt service with excellent service and friendly. Jaclyn is very sweet and very good at her job. She is a keeper!
GREAT EXPERIENCE ! As always, I have purchased multiple vehicles from this dealership & ALWAYS a positive experience Service Advisor (Jaclyn Musser) very personable & knowledgeable !!!
Thank you caring, professional customer assisting service. Greatly appreciated. May GOD bless you, please keep it up.
The service department at Lexington Nissan got me in for service and took care of my car in a few hours.
The staff is great and very attentive to my needs!!! Highest level of customer service!!!
Robina was pleasant to work with and I was taken care of in a very timely manner.
Service is always great and everyone is easy to deal with. Dealership is always clean and welcoming.
Just always receive great treatment from the service reps and manager at this location. Just good people.
Madison and Robina were very helpful with my issue. They made sure i had a car to drive while my car was looked at multiple times Since the last time it seems to be fixed.
Friendly service advisors car wash was a added bonus. Waiting room was clean wish free snack were available.
Jaclyn was the service advisor, brought in my car on Tuesday with a 1:00 pm appointment. Three hours later she told me that they found one problem but they needed another $200 to diagnose the engine light problem. I brought it in thinking that the engine light was the issue that you repaired but it was not. She told me that she was not able to repair the car that day but bring it at 7:00 am when you open the next day. She said you can wait it will only take a few hours but I told her I would be back ... Read More DealerRater - Nov 23, 2025
Great service. The staff is honest, Professional and diligent. I did not wait at the dealership.
Made an appointment for a recall was taken in the next dY was told 1-2 hours no problem. Was there an hour, recall done and washed. .After being with Nissan in NY and moved to SC I'll keep with Dick Smith Nissan.
Great service. The staff is honest, Professsional and diligent! We didn’t have to wait at all. It was a great experience.
My husband and I were so impressed with Wolfe. He was our salesman and an absolute jewel. We found him to be highly ethical, hardworking and extremely personable. To be honest, we are spoiled for any other car salesman in the future. Thank you Wolfe!
The service department was very courteous, polite and efficient. They had my car service completed and a timely fashion.
Justin explained everything that was wrong and needed fixed. Also,, what will need fixed in 6 months.
Great people to work with..got exactly what I wanted in my new Nissan Rogue.
Excellent service, Justin is always ready to help. My car was ready in an hour.
Very professional, very tentative to my needs, I will continue to have my SUV service by them.
Very personal and helpful. Accommodating and important that all went well. Attended to details!!! A+
DSN did a good job with replacing my radiator. Glad that it was still under warranty.
This dealership and the peoples that works there are very friendly and they explain and tell you what you need for your vehicle and how long your wait is going to be.
Justin was great. This dealership is only 7min from me. I went by Saturday before closing and was told I could come first thing Monday morning. When I got there, Justin was ready to help. Got me checked in quickly, explained the process and I was on my way. Called later that day to update me. My car was ready Tuesday afternoon before I got off work. I will definitely be back for my car care needs.
Dealer is pushing SCAM oil additive at $40- why not use Nissan recommended oil instead?
Dick Smith Nissan in Lexington provides amazing service! I love taking my vehicle here. They are fast and efficient!
Awesome people. The team was kind and responsive. I like getting my car serviced at this location.
Local Nissan dealership close to my house. Good customer service and technical service but basic service visit takes too long.
Disappointment does not even cover how I feel about this experience with the service department. I had an 8:30 service appointment for my new Nissan Rogue's oil change and tire rotation. It started when they had in the system the car I traded in for the Rogue. After they straightened that out, they told me the charges for the first tire rotation wasn't covered. At 10:30, I still was waiting with the excuse that 17 people had come in that morning. I had an 8:30 appointment, so walk-ins should be secondary. If it weren't for the Business Manager, Thomas Bouknight walking ... Read More DealerRater - Oct 12, 2025
keep up good work 👏 thank you for being the best dealership in lexington sc thanks.
Thank you for all your help and transparency. It has been a pleasure working with you.
From the time I arrived until finished it was a excellent experience. Great staff support.
Service tech was very friendly and courteous. Irritating I want it done was done in a timely manner.
Was greeted professionally and in a timely manner. Very well treated. Worked me in without an appointment.
Our family uses Dick Smith Nissan of Lexington for all our automotive services and needs.
Excellent service. Easy online scheduling. Quick turn around and delivered on time. Service Manager was very helpful.
Always pleased with the service department at dick smith nissan lexington sc. They always go above and beyond
Instead of using the correct oil that has been used car every time, they use their "bulk oil" which is a lighter weight oil than what my car takes
Everyone always take such good care of us. And they are so honest when it comes to what needs to be done with our vehicle.
Very professional staff. The guy that drove me to work was very nice. Robina was most helpful as well
