Customer Testimonials
Robina was very attentive and awesome to work with. I’ll come back soon for service.
Very welcoming. Work was preformed professionally. Very pleased would comeback again and tell friends about thisdealerdhip
I came in for a software update, a check engine light, and to check the brakes. I was told that my vehicle needed to have numerous repairs with a total estimate of over $10,000. However, after having another mechanic review the items on the list, most of the items were not accurate. 1) Timing Cover Reseal estimated at over $4500. The mechanics at Williams Auto, said there is no oil leak, but it was dirty, possibly from spilled oil, from a recent oil change. 2) Rear rotors do not need to be replaced. 3) Rear differential fluid does not need to be replaced. 4) Power steering ...
Service was great. Everyone was friendly and the service did not have a long wait time.
It was easy to get an appointment and the time it took to complete the job was minimal. Excellent work! It was a bonus to get my car washed too!
Great service and I didn’t have to wait long. Staff are friendly and professional.
I had a problem with my truck asked them to check to see if a code had came up. I acted like I needed to make an appointment just for them to check for that code was having my oil changed. Thought they could look when the truck was back there
No complimentary snacks or drinks, only coffee and water, otherwise no complaints and great service
All is perfect nothing else to say the wait time could be improved but I understand they worked me I
EXCELLENT Customer service! Wait time reasonable! Wishing the waiting area was bigger! Or more chairs benches for outside
Staff very professional and attentive to our needs. Work was completed in timely manner and we were very satisfied.
Always timely appointments. Friendly knowledgeable staff, always available to help or answer any questions. Always very happy with their services
Always great service at Dick Smith. Maddison provides excellent service.and understand the ends and outs of automotive.
Maddison and the team at Dick Smith Nissan of Lexington has always taken care of my vehicles for me and always do an exceptional job
Everything went really well and I wholeheartedly appreciate it in will be reaching out shortly for another visit
Madison and Matt were awesome. They work hard to get the warranty company to honor their agreements
Madison and her team do a fantastic job in the shop. If there is ever, rarely, a question or concern about the vehicle being serviced I always get a quick, direct, honest response. Good people to do business with. That’s why they service all my family cars regardless of make/model.
Service was top notch as always that’s why I trust my Nissan and Lexus products to their service department. Outstanding people doing outstanding work. Thanks!
Great service as always. Always friendly and courteous. Very knowledgeable and Justin did a great job
Awesome, timely service. Great people! Very friendly and willing to help any way they can.
The whole process was quick and easy from scheduling to picking up my car after the service was completed.
We’ve traded with Dick Smith since 2008 and have purchased several Titans and Muranos there. The service department is excellent!
I had a plan for an oil change and always they are trying to charge me for the service over 2 hours .
I was there over 2 hours for an oil change and I had an appointment.
Madison is great. So nice to be greeted by someone who is so positive and friendly. Makes you feel appreciated.
The service department is too slow. Despite having an appointment, it’s always over two hours for us.
Dick Smith Nissan of Lexington has serviced mine and my family's cars for several decades. I have consistently found their service to be timely, friendly, affordable and professional. I know that sounds a bit over-the-top but it's true. The most recent service experience was no different. Thanks! We also have several cars with extended warranty contracts being serviced by Dick Smith Nissan of Lexington.
Dick Smith Nissan of Lexington has serviced mine and my family's cars for several decades. I have consistently found their service to be timely, friendly, affordable and professional. I know that sounds a bit over-the-top but it's true. The most recent service experience was no different. Thanks! We also have several cars with extended warranty contracts being serviced by Dick Smith Nissan of Lexington.
Dick Smith Nissan of Lexington has serviced mine and my family's cars for several decades. I have consistently found their service to be timely, friendly, affordable and professional. I know that sounds a bit over-the-top but it's true. The most recent service experience was no different. Thanks! We also have several cars with extended warranty contracts being serviced by Dick Smith Nissan of Lexington.
Dick Smith Nissan of Lexington has serviced mine and my family's cars for several decades. I have consistently found their service to be timely, friendly, affordable and professional. I know that sounds a bit over-the-top but it's true. The most recent service experience was no different. Thanks! We also have several cars with extended warranty contracts being serviced by Dick Smith Nissan of Lexington.
Service department, 2023 Titan Platinum Reserve, with extended warranty, 5 Mar 2023 it has been waiting a on a wiring harness, for now, almost a year, ask them to rotate the tires. Did not get done but they gave me a list of stuff that they wanted me to buy for $2000 and they didn't do a standard oil change. I would have to rate this company, probably a negative one. But the service people were nice and courteous, so I gave him a 2. But I won't recommend this place.
I agree with all of the negative reviews. This stinks too since I would like a nissan but I can't trust them.
I've purchased many cars in my short time on Earth and none have been as pleasant as my recent experience here. We stopped by on a Saturday afternoon and were greeted by Gaston. He helped us with a test drive, offered some insight about the make/model and the specific vehicle we drove, and invited us to keep the conversation going over the next few days...no pressure. He replied quickly every time I called or texted and never texted/called to pressure me. After a few days of shopping around I returned to see him and he helped ...
I have never been so unhappy with a vehicle I’m my life I bought a brand new 2017 Nissan Sentra less than 2 years ago. Since having it I’ve had to replace the inner tie rod and Nissan told me oh that’s your fault Probably your wife hit a curb women are always doing that. I was quoted over 2 grand. I went elsewhere got a good mechanic to fix it at a shop for 250. Went back in to dealership with bad throttle position sensor get quoted over 2200 told I’m outside of warranty due to mileage which is nonsense ...
It has been a few years since I have stepped foot in a car dealership as I prefer to do my business online. Last Friday I spent the morning with Bryan Stewart and had a blast! He was fun, energetic and excited about helping me and my family find the perfect vehicle, even if it wasn't located at his dealership in Lexington! We were able to test drive a vehicle over the weekend and decided it was a perfect fit. Not only did we settle on a great deal, they were able to beat three of our military credit ...
My experience purchasing a pre-owned vehicle from this dealership was the worst car buying experience I have had in 45 years. I would recommend looking elsewhere.
$300 to supply and replace a $25 part that’s actually a $1.25 electronic component encased in shaped plastic. Not only that but lied on their vehicle checklist sheet. They claimed... My transmission fluid was in dire need of replacement. It’s fresh as evidenced by the pink color and the fact I replaced it under 5,000 miles ago. My left front tire was down to the bar. I measured 1/4 inch of tread above tge bar. My right front tire was down to 3/32. I measured 1/4 inch of tread above the bar My left front wheel bearing was failing... it’s not. They claimed to ...
My wife and I were looking for a specific previously owned Nissan Sentra "SV", Titanium in color and predetermined budget. I did my homework on line and knew what a reasonable price would be for the vehicle that we had in mind. So off we went into Lexington visiting a few dealerships that had something close to our desires. We visited Dick Smith and saw a 2014 silver Sentra that we decided to look at. We were then pleasantly greeted by Frederic Langford and we shared with him our desire and also budget. He was very personable and non-pressured, ...
I have traded with Dick Smith since I moved to Lexington in a 1999. Bought 9 cars and took to family members. I keep coming back because of the great service and quality people who work there.
Everyone was very friendly (of course, I was a potential buyer). Perry Hunter was great and tried to meet all my requests, however, when I went to see the finance mgr. the payments were $100 over what I'd asked for. Maybe that could not be helped since I have not bought a car in 12 yrs. Can't comment on the service aspect as I'm a new buyer. Hope that goes well also. Will let you know, if not. Loving my new Nissan Maxima.
I called the day before and scheduled an appointment to have my oil changed, and truck serviced for 9:30 A.M. the next day. I dropped my truck off at approximately 9:30 and asked the customer service rep what the approximate wait time would be. He stated about 45 minutes to an hour. So I left and came back an hour later, to find that my truck had not even been pulled around the back yet to be serviced. What is the point of even scheduling an appointment in advance? So I decided to leave again while they conducted the service....the Rep ...
Headed to Virginia on Monday. Friday, at dealership for thumping in drive and reverse. Nissan tightened the CV Joint bolt. No charge, was $99. Wow!
in a world where everyone is trying to sell you something. Who has SERVICE,,these people do,, I have never had a buying experience so beautifully executed,,,every person from point of contact to out the were top notch and could not have done any better,, they were all gracious and efficient people,, they are a credit to the car buying Industrie,,,Joel Thompson and his team are the best,, AND I got a deal that was unsurpassed,,, thank you so much,,Gary Hunsaker
I purchased my Toyota 4 runner on February 8th,traded my car of which they forgot to pick Up,until I called them when I was served papers, and the car belong to them. I asked to speak to the owner because of the problem I am having and they gave me a man named Charles that wanted me to tell them where the car was ,so they could pick it up, I did. They originally promised me an extra set of keys and made 2 trips, no keys. I finally made a appt and 2 and half hours later, the salesman came ...
I purchased a 2010 Dodge Nitro 8 months ago and had constant problems with the vehicle. After 8 months of issues I went back to dealership to get out of vehicle. Mind you this is not something that any dealer would have to do but they were very helpful in getting me into a reliable vehicle. 2015 Nissan Altima. Everyone there was very helpful and I would recomment this dealership to anyone looking for a new or used vehicle. Thank you Dick Smith Nissan
deceptive charges. hand written fees, under company discount credit, no follow-up on recall of bag replacement. bought daughter new car elsewhere. salesperson, old friend.
This was the worst experience of my life. The dealer was nice to me until it was time to talk numbers. They tried to charge me 2k more than the vehicle was listed and said they could give me a 10 percent interest rate for a 2012 Nissan frontier SV crew cab. When I told him I was pre-approved for 3.9% he said I was lying. The business manager said I should look for a little less truck because I couldn't get that for the price. When my father and I decided to leave he insulted my dad saying he was sorry ...
Barren Pilgrim and Rob Valentine were two of the worst salesmen I have ever encountered. They were rude and completely pressured us to buy a car.
The salesman and GM were deceiving and excuse makers to hide their incompetence in this transaction. Only interested in making a sale and NOT customer satisfaction afterwards. I bought a Certified pre-owned vehicle, NOT just a used vehicle, big difference. Very bad customer service. Will never shop there again, nor will I suggest this dealership to potential car buyers. BUYERS beware at this place.